Shipping

This site may only be used for purchase of wine for delivery within Australia and delivery of all online purchases will be by way of Australia Post, except for delivery of wine within the Mudgee region. Should you require alternate delivery options you should contact us to discuss your requirements. 

Delivery by Australia Post is very reliable and you should receive your product within 10 business days of ordering. Please advise us promptly if your wine does not arrive. If you do not advise us of non-arrival within 21 days of lodging your order we will not accept responsibility for any loss or breakage in transit. 

Title and risk in the goods passes to you on delivery of the goods to the delivery address. 

Returns

You must advise us promptly in the event that you believe the goods received are faulty or defective, not as ordered or not of merchantable quality. We will not accept claims made after 28 days of the dispatch date.

To make a claim, contact us via email or phone, and we will attempt to remedy the situation as soon as possible.

Items for return must be in original condition and in original packaging. We do not accept items with any indication of having been used or open.

Exchanges

For those wishing to exchange their wines for an alternative wine varietal you are welcome to do so so long as it is to the same or lesser value. No change will be given and shipping (both ways) is at your expenses. Goods returned for exchange must not be faulty, not as originally posted, defective in any way or not of merchantable quality. We will not be held accountable for any loss or breakages that occur during the transit back to us.

To make a claim, contact us via email or phone.

Transaction Cancellation

Should you wish to cancel a transaction, you must contact us prior to dispatch of your order. Where you advise us within this time-frame we may cancel the order and refund the amount of your payment less costs incurred by us in processing the order to that point.